Q&A

We are very serious about our business and care about comments from our customers, currently, we have sold hundreds of items and serviced a lot of customers. we are so appreciative that until now we received 0 bad comments. We are very careful about packaging your products as well.

We accept credit cards/debit cards/FPX/Grab Pay/Ali Pay/WeChat Pay/Google Pay. You can purchase from our other online platforms like Lazada as well. If you pay by cash, our company’s account and our running man’s providing account can be trusted, after the payment finish, we will provide the invoice to you.

Nowadays, over 80% of musical instruments are made in China, Leen Music is one of the biggest musical instruments suppliers in China. We have our own warehouses in China and forwarding company, So this is the main reason why We always have the most competitive price.

Leen Music has a lot of general distributors titles of brands in the music field both in China and Malaysia area. We have over 5 huge musical instruments warehouses located in different parts of mainland China, providing music instruments wholesale service to Taobao online sellers and offline music shops, at the same time we also doing music instruments manufacturing.

Currently, we provide music instruments retail, wholesale for our customers, and accept custom or OEM manufacturing orders from overseas.

You have to prove to us your company registration card or your music instruments teacher’s role. after that, we will send the quotation to you.

About wholesale business more detail please directly contact WhatsApp: +86 177 5000 4447 Mr. Libin

We will pay the damage insurance for you, In case, if the item got damaged you will get a full payment amount refund or exchange a new one.

We have the most perfessianal packaging person in the world at our warehouse, base on our experience.

Yes, you can test our instruments or productions at home, as long as the production supports our running man to deliver. For us to verify a serious buyer, you might be required to pay some deposit.

You do not need to pay extra money to runming man for this service.

Yes we have very experience guitar expert who will set up the guitar to the best string action condition after you purchase from us.

Make an appointment is not necessary if you want to walk in our showroom during the operation hours. We welcome walk-in customers, but if you can make an appointment that will be better for you, we can arrange a specific time and prepare for you to give you the VIP feeling.

If you were in Malaysia you can go our Klang showroom to buy your idea productions, you can pay by cash or credit cards.

If you were far away from our Klang showroom, like in Johor Malaysia you can purchase from our Lazada shop www.lazada.com.my/shop/leen-music-shop/ then we will using Lazada to delivery to your doorstep.

If you were in Kl or PJ areas and you are lazy to drive far from your home to our showroom, some selected items(Free Delivery Testing Items) we are providing running man who can bring few instruments to your sweet home let you try at home. You can immediately get the goods if you are satisfied after trying.

If you were other overseas customers, you can buy from our Reverb shop or this website, we can directly shipping or express the production from our warehouse to your doorstep. Please confirm the shipping fee with us first.

We will pay the damage insurance for you, In case, if the item got damaged you will get a full payment amount refund or exchange a new one.

We have the most perfessianal packaging person in the world at our warehouse, base on our experience.

If you were in western Malaysia order a product that is small size and weights like Ukulele, Acoustic guitar, and small musical accessaries. We will use the air expressway, otherwise, we will use the sea shipping way. Usually, we do not charge an extra fee for international shipping and tax.

If you were in eastern Malaysia, it depends on your exact location and the items that you want to purchase. Therefore, we recommend you confirm with us before you make the decision.

If the things you order are not that large volumes and weight, we will use the air express method to save time, the period only just 5-9 days, after that the products will be in Malaysia. At the same time, we will follow to update the tracking status to you.

If you want to order a large volume and weight product like drum sets or pianos etc. from us, we will use the sea shipping. Usually, it costs around 14-20 days.

If you were in western Malaysia order a product that is small size and weights like Ukulele, Acoustic guitar, and small musical accessaries. We will use the air expressway, otherwise, we will use the sea shipping way. Usually, we do not charge an extra fee for international shipping and tax.

If you were in eastern Malaysia, it depends on your exact location and the items that you want to purchase. Therefore, we recommend you confirm with us before you make the decision.

Most of the product order deposits are refundable if you were not satisfied with the product after you try. But according to some productions’ attributes and value, those deposits are not refundable. So please make sure with us before you decide.

We accept credit cards/debit cards/FPX/Grab Pay/Ali Pay/WeChat Pay/Google Pay. You can purchase from our other online platforms like Lazada as well. If you pay by cash, our company’s account and our running man’s providing account can be trusted, after the payment finish, we will provide the invoice to you.

Leen Music accepts walk-in customers pay by cash and credit card, online buyers you can directly bank in to our company’s account, PayPal, or purchase from our other online selling platforms.

If you choose delivery service, you can cash on delivery or bank in the money to our running man’s providing account.

Yes, all of the electrical items we sell in Malaysia following the Brands’ warranty policy.

In the regular warranty period,  will be free from defects in material and workmanship for a period of brand guaranty from the date of delivery of the product, except that batteries are covered under the warranty period as set forth at the list here. More detail according to different brands and please confirm with us.

Out of the warranty, will repair or replace the defective products; provided, however, that any such repair or replacement is contingent upon the availability of the required components. The customer shall pay the two-way shipping, packing, insurance, repair/replacement service fees and other costs, including necessary labor and parts.

Non-warranty, Leen Music reserves the right to inspect products returned from its customers in order to determine the cause of the problem. Leen Music shall return defective products that could not be repaired at no-charge, except for shipping costs. This warranty does not cover expendable or consumable parts and product problems related to the following:

1. (1) Products damaged during shipping due to insufficient or improper packaging.
2. (2) Damage caused by force majeure (such as fire, flood, war, earthquake, snowstorm, etc.)
3. (3) Damage caused by normal wear of parts, scratches, surface rust or deterioration, improper use, improper storage, improper testing, negligent use of improper voltage or current, accidental damage, abnormal or unusual use, use of unauthorized accessories or modules, use contrary to the operating instructions, improper operating temperature/environment, or lack of regular maintenance.
4. (4) Product repaired, dismantled, or altered by unauthorized technical personnel.
5. (5) Damage caused by computer viruses.
6. (6) Removed warranty seals or serial number stickers which void our warranty.

As long as items are sold, you can not return and get the refund amount, only if we send a wrong item, then you can return to us and get your refund.

The returned products must be checked with the receipt together and the goods should be in good condition. The packaging should also be in the original condition. If the goods/products have been used or damaged by the customer, there will not be any refund. We will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the products, the customer will receive their refund within 7 days after the confirmation.

Most of the product order deposits are refundable if you were not satisfied with the product after you try. But according to some productions’ attributes and value, those deposits are not refundable. So please make sure with us before you decide.